FAQS
COMMON QUESTIONS
WHY IS YOUR COLLECTION SO SMALL, WHEN WILL NEW PIECES BE ADDED?
We produce small batches in sunny Los Angeles, and at a pace our independent label can grow and scale responsibly. By producing this was we never mass produce, keeping our runs limited. So you can feel special about your garment.
We take our time to develop the best version we can of a product and release when it's ready.
WHERE ARE YOUR PRODUCTS MADE?
Saskia is designed in Salt Lake City, and produced ethically in the heart of Downtown Los Angeles. We work with a wonderful small team of garment machinists and dressmakers.
Every garment is handcrafted and goes through several hands in the process, making each garment a piece to be treasured for years to come.
SIZING AND CARE INSTRUCTIONS
Most of our garments are cut on the bias which makes them drape so beautifully. It means there is a tolerance for measurements as the fabric can move in any direction in width and length.
All our garments are dry-clean only. Due to the impact on the environment we recommend keeping the visits to a minimum and whenever possible opt for a eco-friendly cleaners.
RETURNS
We hope that you will love your SASKIA pieces, however if you are unhappy with our products, we will gladly accept returns within 14 days of your order being delivered. All items must be in new condition with original tags attached. All sales will be final after 14 days of purchase. Being a small business, we are unable process exchanges at this time and thank you for your understanding.
Email returns@saskiaclothing.com and we will provide you with a return label. Once the item has been received, allow 3-5 days for your refund to process (excludes return shipping cost).
CAN I EXCHANGE MY ORDER?
Unfortunately being a small business, at this time we are unable to process returns. Should you need a different size, you can reach out to returns@saskiaclothing.com to receive a return label and place a new order. Thank you for your understanding.
DO YOU SHIP INTERNATIONALLY
Yes, we offer worldwide shipping. It is the customers responsibility to pay for all shipping charges, a calculated cost will be available for you to view at the time of checkout.
Note that these estimates do not include customs and taxes charged by your home country, should they apply.
(You can find more information on our RETURNS page).
